How we store and use your data: For subscribers, we store your address and other contact details locally in a secure database. We do not store personal or financial information and we do not disclose any information to third parties.
Cookies are used on our site to keep track of the contents of your shopping basket once you have selected an item. We retain the contact information you provide through the ordering process in accordance with the Data Protection Act 1998. Information we collect is used only to facilitate delivery of your order and we do not disclose any information to third parties.
If you choose to subscribe to our Newsletter, we store your name and email address locally and generally use this to send you information relevant to this music, sometimes incorporating information from other trusted enthusiasts in the form of a newsletter. We take care not to include material likely to be regarded as junk mail and frequency of emails is typically less than one message per month.
Payment Security: Card payments are processed securely online by PayPal, a well-established and highly secure service. For online transactions credit or debit card numbers are not known to us but are already stored or collected by PayPal, who are fully compliant with PCI-DSS (the Payment Card Industry Data Security Standard).
Where you send us or give us written card details, typically when subscribing to the magazine, we process these securely online by PayPal. We do not store your payment card details for security reasons.
Cancellation, Refund and Return Policy:
Magazine Subscriptions: Magazine Subscriptions are non-refundable, but if the magazine is no longer of interest to you, on request we can transfer the subscription to another person you nominate. Subscriptions are for a fixed number of issues, generally 12, rather than a definite period of time.
CDs and other products: We will exchange products for any reasonable reason within 14 days of receipt.
You have the right to cancel all or part of your order at any time before it is dispatched by us, for a full refund of your original payment. Please just let us know by email or telephone. If your order has already been dispatched, you may return any unwanted item(s) to us within 7 days of receipt. In this case we can refund your original item price, but not any associated international outbound or return postage charges.
Faulty items will be checked after return, so please include a detailed description of any fault as we must be able to confirm specific faults. Your card will be refunded for your return postage costs if a fault is confirmed, and a replacement sent wherever possible.
Any refund will occur within 7 days of order cancellation or receipt of returned items, on the credit or debit card that was originally used to complete the transaction.
Please use only First/Second Class (UK) or Standard / Economy Airmail (international) for items returned to us for any reason. We do not offer compensation for the higher cost of other carriage services. To ensure safe transit, item(s) should be wrapped in the original delivery package, or one of equivalent or better quality.
RETURN ADDRESS: The Living Tradition, PO BOX 1026, KILMARNOCK, KA2 0LG, Ayrshire, Scotland.
These policies do not affect your statutory rights.